Website privacy notice
Taggart Homes Limavady Ltd (“Taggart Homes”)
Welcome to the Taggart Homes privacy notice. At Taggart Homes we are committed to ensuring that your privacy is protected. This privacy notice explains how we will collect your personal data and how we use your personal data when you visit our websites.
1. Who we are
1.1 Taggart Homes Limavady Ltd is the controller and responsible for your personal data (referred to as “Taggart Homes”, “we”, “us” or “our” in this privacy notice).
1.2 Our full contact details are: Taggart Homes Limavady Ltd, 198 Legavallon Road, BT47 4QW, Dungiven, Co. Derry. Our registered company number is NI613956.
1.3 If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at enquiries@taggarthomes.com or visit us at Taggart Homes Residential Sales Office on Crescent Link Rd, Derry/Londonderry.
2. Important information
2.1 This privacy notice was last amended in April 2019.
2.2 It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
2.3 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time by contacting us.
2.4 This website is not intended for children and we do not knowingly collect data relating to children.
2.5 This website may include links to third party websites, plug-ins or applications which may allow third parties to collect or share your personal data. We are not responsible for their use of your personal data and cannot control it. When you leave our website, we encourage you to read the privacy notice of every website you visit.
3. The data we collect about you
3.1 Personal data, or personal information, means any information about an individual from which that person can be identified.
3.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
3.2.1 Identity Data including name, title, gender.
3.2.2 Contact Data including postal addresses, email addresses and telephone numbers.
3.2.3 Financial Data including bank account, payment card details and anticipated budget.
3.2.4 Transaction Data including details about payments to and from you and other details of properties, goods or services you have purchased or rented from us.
3.2.5 Usage Data including information about how you use our websites, the full uniform resource locators, clickstream to, through and from our websites (including date and time), download errors, lengths of visit to certain pages, page interaction information and methods to browse away from our websites.
3.2.6 Technical Data including internet protocol (IP) address, browser type and version, time zone setting, location data, device cookie and identification, browser plug-in types and versions, operating system and platform and other identifying information required for your device to communicate with our websites.
3.2.7 Profile Data including your ClixiFix account profile information, purchases, orders or requests made by you, your profession, age, gender, interests (e.g. in a particular development or area), purchasing status, preferences, feedback, and survey responses.
3.2.8 Marketing and Communications Data including your preferences in receiving marketing from us and your communication preferences.
3.3 We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. This may be derived from your personal data but is not legally considered personal data as it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing information about a specific development. If we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.
3.4 We do not collect any special categories of personal data about you (i.e. details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
4. How is your personal data collected?
4.1 We use different methods to collect data from and about you including:
4.2 From you directly. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
4.2.1 buy, sell, rent, let, lease, licence or reserve a property;
4.2.2 arrange a viewing for a property or showroom;
4.2.3 request information about our properties, or related goods and services we may offer;
4.2.4 create an account on one of our websites (e.g. ClixiFix) where available;
4.2.5 subscribe to any services or publications that we offer, such as ClixiFix and e-newsletters;
4.2.6 contact us through social media;
4.2.7 attend one of our exhibitions, open-days, customer appreciation events or launches;
4.2.8 telephone, email or visit us in person;
4.2.9 request marketing materials to be sent to you;
4.2.10 enter a competition, promotion or survey; or
4.2.11 provide feedback.
4.3 From third parties or publicly available sources. We may receive personal data about you from the following third parties and public sources:
4.3.1 Technical Data from the following parties: analytics providers based outside the EU such as Google Tag Manager, Google Analytics, Google Adwords, Facebook Pixel, Twitter, DoubleClick; as well as third party websites such as Zoopla and PropertyPal based within the EU.
4.3.2 Contact, Financial and Transaction Data from financial and legal services based inside the EU.
4.4 Automatically collected from or about you or your device. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
5. How we use your personal data
5.1 In the table below we have summarised the ways that we plan to use your personal data and the purposes for which we will use it. If we need to process your personal data for a different purpose that is not compatible with the original purpose, then we will let you know.
5.2 We may process your personal data for a different purpose than listed below and without your consent where it is necessary for us to comply with our legal obligations.
5.3 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data, primarily for cross-selling purposes. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than the ground has been set out in the table below.
|
Purpose/Activity |
Type of data |
Lawful basis for |
|
To contact you |
Identity Contact Financial Transaction Marketing and Communications |
Performance of a contract or potential contract with you Necessary for our legitimate interests (for running our business, , to keep our records updated and to study how customers use our websites/services or search for or enter property transactions) |
|
To register you as a new customer |
Identity Contact |
Performance of a contract or potential contract with you Necessary for our legitimate interest (of being able to keep records of our registered customers) |
|
To facilitate the reservation, purchase, sale, renting, leasing, or licensing of a property. |
Identity Contact Financial Transaction Marketing and Communications |
Performance of a contract or potential contract with you Necessary for our legitimate interests |
|
To verify your identity, verify your eligibility for certain housing, conduct credit reference checks, prevent or detect fraud or money laundering. |
Identity Contact Financial Transaction |
Performance of a contract or potential contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to prevent being defrauded) |
|
To manage our relationship with you, including: Asking you to leave a review or take a survey Notifying you about changes to our terms or privacy policy |
Identity Contact Profile Marketing and Communications |
Performance of a contract or potential contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our websites/services or search for or enter property transactions) |
|
To provide customer support |
Identity Contact |
Performance of a contract with you |
|
To enable you to partake in a viewing, open house, launch or event, prize draw, competition or complete a survey |
Identity Contact Profile Marketing and Communications |
Performance of a contract or potential contract with you Necessary for our legitimate interests (to develop and grow our business) |
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
Identity Contact Technical |
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation |
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
Identity Contact Profile Usage Marketing and Communications Technical |
Necessary for our legitimate interests (to study how customers use our website/services, to develop them, to grow our business and to inform our marketing strategy) |
|
To use data analytics to improve our websites, products/services, marketing, customer relationships and experiences |
Technical Usage |
Necessary for our legitimate interests (to define types of customers based on their age, gender and interests for our products and services, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy) |
|
To ensure that content from our websites is presented in the most effective manner for you and your computer |
Identity Contact Financial Transaction |
Necessary for our legitimate interests (to develop our products/services and grow our business and provision of administration and IT services) |
|
To make suggestions, recommendations and provide information to you about goods or services that may be of interest to you |
Identity Contact Technical Usage Profile |
Necessary for our legitimate interests (to develop and grow our business) |
|
To permit selected third parties: - to provide you with information about properties or services which we feel may interest you - to assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website |
Identity Contact Technical Usage |
Consent (in relation to SMS and email marketing communications) Necessary for our legitimate interests (to develop our business) |
|
To comply with requirements imposed by law or any court order |
Identity Contact Technical Usage |
Necessary to comply with our legal obligations |
5.4 Marketing and promotional offers
5.5 We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which properties, services and offers may be relevant for you (we call this marketing).
5.6 You will receive marketing communications from us if you have requested information from us or purchased properties or services from us or if you provided us with your details when you registered for a promotion and, in each case, you have not opted out of receiving that marketing.
5.7 You can ask us to stop sending you marketing messages at any time by:
5.7.1 unsubscribing from our newsletters;
5.7.2 following the opt-out links on any marketing message sent to you; or
5.7.3 contacting us at any time using the details at 1.3.
5.8 If you do withdraw your consent, this will result in us ceasing to directly market goods and services to you, but we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations.
5.9 We will get your express opt-in consent before we share your personal data with any company outside Taggart Homes for their own marketing purposes. You have the right to withdraw consent for us to pass your information to third parties for marketing purposes. If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.
5.10 We automatically collect data about how you use our websites in order to help us improve future functionality. Additionally, we may pass your personal data to online advertising tools and social media platforms including Google Analytics, Google Adwords, Facebook Pixel, Instagram. We use tools such as these to carry out remarketing activities so that if you have already visited one of our websites, we can target advertisements at you by third party vendors. These third party vendors often use cookies to provide these advertisements based on your visits to our websites in the past.
5.12 You can opt out of third party vendor’s use of cookies by visiting http://optout.networkadvertising.org/?c=1#!/. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
6. Disclosures of your personal data
6.1 We may share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
6.1.1 External Third Parties. We may also share your personal data with external third parties, such as:
6.1.2 Estate agents, mortgage consultants and managing agents acting as processors for our company
6.1.3 Property related businesses acting as processors for us that you have a contract with, such as furniture providers based in the United Kingdom.
6.1.4 Professional advisers acting as processors for us that you have a contract with including lawyers, bankers, auditors and insurers based in the United Kingdom and Ireland who provide consultancy, banking, legal, insurance and accounting services.
6.1.5 Service providers acting as processors for us that you have a contract with who provide database, IT and system administration services.
6.1.6 Utility companies who provide services to a property that you have purchased.
6.1.7 Marketing, communications and survey providers/advisers acting as processors for us that you have a contract with, such as PropertyPal, D4 Web Design
6.1.8 HM Revenue & Customs, National Crime Agency, the National House-Building Council, local authorities, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
6.1.9 Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
6.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. Data security
Once we have received your personal data we will use reasonable and necessary procedures and security features to try and prevent unauthorised access. For example, we limit who can access your personal data to those individuals and third parties who need to know it and who are subject to a duty of confidentiality. If we become aware of a data breach we will notify the Information Commissioner’s Office. If we believe that the data breach is serious, we may notify you in accordance with our legal requirements.
8. Data retention
8.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8.3 In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. In some circumstances you can ask us to delete your data: see 10.1.3 below for further information.
9. Your legal rights
9.1 Under data protection laws you have the right to protect and look after your personal data. You have the right to:
9.1.1 ask us for the personal data that we hold and process about you (this is often referred to as a data subject access request). You have rights to the following information:
9.1.1.1 the purpose(s) for which we are processing your information;
9.1.1.2 the categories of personal information we hold about you
9.1.1.3 the recipients or categories of recipient to whom the personal data have been or will be disclosed;
9.1.1.4 the period for which we will store your information, or the criteria used to determine that period;
9.1.1.5 prevent the use of your personal data for marketing purposes by using any of the steps at 5.7;
9.1.2 ask that any inaccurate information we hold about you is corrected;
9.1.3 ask that we delete the personal data we hold about you in certain situations;
9.1.4 ask that we stop using your personal data for certain purposes;
9.1.5 ask that we do not make decisions about you using completely automated means; and/or
9.1.6 ask that personal data we hold about you is given to you, or where technically feasible a third party chosen by you, in a commonly used, machine-readable format.
9.2 If you wish to exercise any of the rights set out above, please contact us. The rights listed above may apply in certain circumstances, and so we may not always be able to comply with your request to exercise these rights.
9.3 We will usually respond to a request from you to exercise your rights within 2 months of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests.
Please be aware that we may need to process your personal data and/or request specific information from you to help us comply with your request. You will not usually have to pay a fee to exercise these rights, but we reserve the right to if your request is clearly unfounded, repetitive or excessive, alternatively we may refuse to comply with your request.
10. Complaints and feedback
If you would like to speak to us about how we handle your personal data, please contact us. You can also complain to the Information Commissioner’s Office who is the UK supervisory authority for data protection issues.
